Frequently Asked Questions
Everything you need to know about VT Cosmetics and your skincare journey.
What is the primary technology behind VT Cosmetics products?
VT Cosmetics is renowned for our CICA (Centella Asiatica) technology and our innovative Reedle Shot line, which uses physical micro-needles derived from minerals to help skin absorb active ingredients more effectively.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days within the continental US. We offer free standard shipping on all orders over $50, while orders under $50 incur a flat rate fee of $5.99.
Are VT Cosmetics products cruelty-free?
Yes, VT Cosmetics is committed to ethical beauty standards. We do not test our finished products or ingredients on animals at any stage of the production process.
What is your return policy for opened skincare products?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days of receipt for a full refund, even if it has been opened and lightly used.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.